We pride ourselves on super speedy dispatch, and aim to ship the same day we receive payment, Mon-Fri.
Sarah G is here from 8.30am - 12.30pm daily, so paypal paid orders placed after 11am are sent the following business day. Bank deposits are checked each morning, these usually show in our account one business day after you made the deposit.
You can log into Your Account at any time to view the status of your order.
a- Orders are initially "Pending" when you place it,
b- they are updated to "Processing" upon receipt of payment,
c- they are then updated to "Processing - Printed" when we print out the paperwork to pick and subsequently ship your order,
d- and finally updated to "Complete" once they've been shipped and we have gone in and updated any tracking information that may be available.
Orders are sent with NZ Post, Fastway Couriers & Post Haste Couriers. The target delivery timeframes are 1 - 10 working days within NZ, depending on carrier and, from the date your order is sent. Please allow an extra 24-48 hour for delivery to rural addresses, as per your usual cycle.
Post ChargesOur shopping cart calculates your shipping charge based on the weight and size (volumetrics) of your order. You can go into your cart at any time and see the estimated shipping cost using any of the shipping options available.
The carriers available for you to choose from are: NZ Post, Fastway Couriers, Post Haste and PBT (for bulk shipments).
Our cart will also tell you the size box it estimates your order fitting in to, and how much space is left in this box before you bump into another weight bracket, helping you to maximise the bang for your shipping buck.
TrackingAll orders except for some NZ post satchels have automatic tracking, the tracking details will be emailed to you once your order has been sent.
Pick Ups"Pick Up" is offered as a shipping option as you process your order through the shipping cart. You can select to pay cash on pick up, or to prepay with bank deposit or paypal/credit card. Either way you will receive an email to let you know when your order is ready for collection, between 8.30am - 12.30pm Mon-Fri. There is a $2.50 handling/admin fee for pick ups.
Faulty, Defect, or Mis-shipped ItemsIf you have received the wrong product or faulty goods, contact us via email, within 5 days of receipt of your order. We will work with you to remedy the situation as quickly as possible.
ExchangesIf you have changed your mind about your purchase, contact us within 5 days of receipt of your order to arrange an exchange. Items for exchange must be sent back in unused, as delivered condition. When returning an item for exchange, you will be asked to:
1- Place another order to the value of the exchange items or greater and pay the difference into our bank account. Credit of returned items shall be less $5 to cover restocking and processing fee. Original and re-shipping postage costs are the responsibility of the customer - no credit will be applied to shipping.
2- Send back the items you wish to exchange, identifying the new order you have placed, to apply credit to.
3- Upon receiving the returned items, and the balance being paid, exchanges will be shipped.